Privacy policy
This Privacy Policy describes how Smohiz collects, uses, and protects your personal information when you visit, browse, or make a purchase from our website.
By using our website, you agree to the terms outlined in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include:
- IP address
- Browser type
- Device information
- Time zone
- Pages visited
- Products viewed
- Referral sources
- Website interaction and browsing behavior
Additionally, when you create an account, place an order, subscribe to updates, or contact us, we may collect personal information including:
- Full name
- Billing address
- Shipping address
- Phone number
- Email address
- Payment details
- Order history
This information helps us provide a better and more personalized shopping experience.
HOW WE USE YOUR INFORMATION
We use the information collected from customers for purposes including:
- Processing and fulfilling orders
- Shipping and delivery coordination
- Payment verification
- Customer support and communication
- Order updates and confirmations
- Fraud prevention and security monitoring
- Improving website performance and customer experience
Marketing, promotional emails, SMS, and WhatsApp communications (where applicable)
We may also use customer data to inform users about new products, offers, promotions, and updates related to Smohiz.
PAYMENT INFORMATION
Payments made on our website may be processed through secure third-party payment gateway providers. We do not directly store complete debit card, credit card, UPI, or banking information on our servers.
Payment gateway partners may have their own privacy policies and security practices governing the use of customer payment information.
COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Maintain secure login sessions
- Analyze website traffic and usage patterns
- Personalize user experience
- Improve marketing and advertising performance
Users may choose to disable cookies through their browser settings. However, certain features of the website may not function properly if cookies are disabled.
SHARING OF INFORMATION
We may share limited customer information with trusted third-party service providers only when necessary for:
- Payment processing
- Shipping and delivery
- Website analytics
- Marketing and communication services
- Fraud detection and prevention
We do not sell, rent, or trade customer personal information to third parties for unauthorized commercial purposes.
We may also disclose information if required under applicable laws, legal proceedings, or government requests.
DATA SECURITY
We take reasonable security measures to help protect customer information from unauthorized access, misuse, disclosure, or alteration. However, no method of online transmission or electronic storage is completely secure, and customers use the website at their own discretion and risk.
DATA RETENTION
We may retain customer information for business, legal, tax, fraud prevention, and operational purposes unless a customer requests deletion of their account or data, subject to applicable laws and regulations.
MARKETING COMMUNICATIONS
By using our website or providing your contact details, you may receive promotional emails, SMS, WhatsApp messages, or marketing communications from Smohiz regarding offers, updates, launches, and promotional campaigns.
Customers may opt out of promotional communications at any time.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of external websites.
POLICY UPDATES
Smohiz reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective once updated on the website.
CONTACT US
For questions, concerns, or requests related to this Privacy Policy, customers may contact us at:
Email: smohizofficial6@gmail.com
