Refund policy
Due to the nature of cosmetic, skincare, haircare, and personal care products, we do not accept returns on products once sold unless the product delivered is damaged, defective, expired, leaking, or incorrect.
For hygiene and safety reasons, products that have been opened, used, tested, or tampered with will not be eligible for return or replacement.
Eligible Cases for Replacement or Refund
Customers may request a replacement or refund only if:
- The wrong product was delivered
- The product was damaged during transit
- The product is defective or leaking
- The product received is expired
Reporting Time
Customers must report damaged, defective, or incorrect products within 24 hours of delivery by contacting smohizofficial6@gmail.com along with:
- Order ID
- Clear images of the product
- Images of packaging
- Unboxing video/photos (if available)
Requests raised after 24 hours may not be accepted.
Refund Process
Once the issue is verified and approved by our team:
- Replacement will be initiated subject to product availability.
- If replacement is unavailable, the refund will be processed to the customer’s original payment method.
Refund timelines may vary depending on the payment provider or banking partner.
Non-Returnable Products
The following products are not eligible for return or exchange:
- Opened or used cosmetic products
- Products without original packaging
- Products damaged due to misuse
- Sale or discounted products (unless damaged or incorrect)
- Personal hygiene items
POLICY DISCLAIMER
Shipping charges, delivery timelines, COD availability, and operational policies mentioned above are currently standard provisional policies and may be revised, updated, or modified by Smohiz at any time without prior notice based on operational, courier, or business requirements.
